Support that never sleeps.
KuraChat answers your customers instantly from your own content, day or night, and hands the chat to your team the moment a person is needed.
Every question answered.
Every visitor heard, day or night.
KuraChat learns from your docs, FAQs, and policies,
then answers in your own voice.
When a conversation needs a person,
it escalates to your team with full context.
Enterprise-grade support,
without the enterprise overhead.
Built for small teams that can’t be online all day.
Hotels, shops, clinics and agencies use KuraChat to answer the same fifty questions, so they can get back to the work only they can do.
Hotels & B&Bs
Guests answered at 2am
Check-in times, parking, late checkout, in their own language.
Online shops
“Where’s my order?” handled
Live WooCommerce order data, right inside the chat.
Clinics & studios
Fewer calls at the front desk
Opening hours, prices and appointment requests, without the phone ringing.
Agencies & services
Warm leads while you sleep
KuraChat asks the right questions and hands you the enquiry with context.
No developer needed. Live in four steps.
AI answers first. Your team takes over.
When a customer asks for a person, or KuraChat isn’t sure, the chat lands in your inbox with the full transcript and a summary. Customers see exactly when a teammate joins.
- Hands off on request, or when the AI isn’t confident
- Full transcript and AI summary waiting for your team
- AI replies and teammate replies are always labelled
- Collects an email when nobody’s online
One widget. Everything a small team needs.
One inbox, full visibility
Every conversation lands in one shared inbox, filterable by open, escalated, or resolved, with assignee and wait time.
Warm, natural and honest
Kura talks like your brand, labels its replies as AI and never pretends to be a person. Customers get instant answers and know the team is one tap away.
Knows your store
Connect WooCommerce and KuraChat answers order, tracking and stock questions with live data. Shopify order lookups are coming soon.
Insights that pay off
See volume, resolution rate, and hourly activity, so you know what to improve next.
Voice support
Let customers talk to KuraChat, not just type. The same brain, answering live over voice.
Start free. Pay when it pays off.
Start free and upgrade when KuraChat is resolving enough conversations to earn its keep.
Everything a small site needs to start automating support.
For growing teams that want customization and insight.
For high-volume support with no limits.
Your shop closes. Your support doesn’t.
KuraChat keeps answering after hours: orders, opening times, bookings. In the morning your team finds a tidy summary of every chat.
Questions? Answered.
Three ways: structured business details (company, tone, audience), free-form text like FAQs and policies, and uploaded documents like PDF, Word, Excel, CSV or TXT. Kura extracts and indexes the text so answers stay grounded in your content.
If a customer asks for a person, or KuraChat decides a conversation needs one, it escalates instantly into a live queue where your agents can claim it, with the full transcript and an AI summary attached.
Yes, always. Your assistant uses your brand’s name and voice, but every reply carries a small “AI” label and it says plainly that it’s an AI if asked, as the EU AI Act requires. When a teammate steps in, the chat shows who joined.
WooCommerce, yes: install the KuraChat plugin and it answers “where is my order?” with live order, fulfilment and tracking data, plus product and stock questions. On Shopify, the widget installs with one snippet today and live order lookups are coming soon.
Integration and webhook credentials are encrypted at rest, every workspace is fully isolated, and requests are rate-limited. Your data is never shared across workspaces.
Free is $0 for up to 100 conversations. Pro is $29/mo and adds store, scheduling and payment integrations, document uploads, widget customization, team members, analytics and priority support. Ultra is $99/mo with unlimited conversations and agents, a dedicated account manager and an SLA.